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Shipping and Returns
Return/Exchange Procedure
 

You may return merchandise up to 30 days after the purchase date. Outside of 30 days please contact the manufacturer for warranty support.

Independent Living Source issues refunds on products that receive a Return Merchandise Authorization number (RMA) within 30 days of purchase unless otherwise noted at the time of sale. Customers who receive a RMA number are responsible for return shipping costs on the item and the item must be received within 10 days of the RMA being issued or the return will be cancelled.

Defective items and incorrect order fulfillments are exempt from any restocking fee and will be replaced or repaired in accordance with warranty and service level terms. A 15% restocking fee plus original shipping charges to carrier will be applied to all other returns. International orders outside the United States (determined by the ship to address on the order) may not be returned. Refunds will be made within 20 business days of receiving the returned item.

All components must be in new condition and returned in their original packaging and include all manuals and materials. Partial, damaged, or incomplete returns will not be refunded. We reserve the right to refuse refunds at our discretion. All software and hygienic material sales are final.

The return policy also applies to exchanges unless exchanged for a product of equal or greater value.

If you have questions about our return policy, how our return policy works with a certain item, or to request a return, please Contact Us. When emailing us, please list which item(s) you would like to return, your order number, your name, your address, and the reason for return.

Note: Packages refused upon delivery will be subject to the UPS refused package fee. All returns require prior arrangements for return. Returns received without a Return Merchandise Authorization will not be processed for refund or exchange or a fee of 25% will be applied.

*Providing accurate information about the products on our website is important to us, however human error can occur and we cannot be held responsible for any typographical errors or mistakes in manufacturer product information.

Shipping Policy
 

Shipping

FREE ground shipping is available on all prepaid orders over $100.00 within the 48 contiguous states excluding certain items due to size and weight of package (additional cost for AK, HI and PR).

Fast Shipping

All in-stock items are shipped within 48 hours after we receive your order. You should receive your order in 7-10 business days from the day your order was entered. Notices of any back orders are sent immediately. We ship Best Way.

Express Delivery

For an additional charge, we can deliver your order overnight or within 2 or 3 days via UPS for addresses within the 48 contiguous U.S. Orders must be received by 2:00 PM EST to guarantee on-time delivery (in-stock items only). Other express delivery services can also be arranged.

Shipping Errors and Damaged Items

Shipping errors must be reported within five (5) business days from receipt of order. If you receive an item that is damaged, please report the damage immediately to the carrier and call Independent Living Source (do not ship the package back to Independent Living Source).
Refusal of a package upon arrival for reasons other than an error on the part of Independent Living Source will result in customer cost for shipping and fees.

Note: Packages refused upon delivery will be subject to the UPS refused package fee. All returns require prior arrangements for return. Returns received without a Return Merchandise Authorization (RMA) number will not be processed for refund or exchange or a fee of 25% will be applied.
*Providing accurate information about the products on our website is important to us, however human error can occur and we cannot be held responsible for any typographical errors or mistakes in manufacturer product information.