If you would like to return a product, please first check online to be sure the item is not non-returnable. If not stated online, you may call 910-795-4966 to confirm as to whether the product can be returned. 

When returning a product, you must contact Independent Living Source within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. Please contact us at 910-795-4966 to request an RMA# at which time we will ask for your order number and information. We will then email your RMA# to you so you will be able to return or exchange your product. You are responsible for returning the item to the address given by Independent Living Source's Customer Service in a track-able fashion, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in new condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. If receiving a refund, please allow 6-8 weeks (two billing cycles) for the credit to process to your account. 

Outside of 30 days, please contact the manufacturer for warranty support.

Please be sure your RMA is prominently displayed only on the shipping label on the outside of the shipping box. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt. 

Independent Living Source carries only top quality products from our manufacturers, however in the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, a replacement will be shipped at no extra shipping charge. 

Unfortunately, we will have to deny your refund if your return is sent back without an RMA# or if the retail package or product is missing any contents or defaced in any way. 

In order to keep our quality of service high and our retail costs low most product returns require a service fee of 20%. (Select products such as the Healthcraft Super Pole and other bulk items require a 25% service fee due to our manufacturer's requirements.) Please understand that when a product is returned, quite a lot of work goes into the return process. 

If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping. 

Due to the speed in which your order is processed and shipped in most cases, once an order is placed, we are not able to cancel the order. If you no longer want a product after the order has been placed, please contact us for a Return Merchandise Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited. 

Independent Living Source  www.iltsource.com

Customer Service: Ph. 910-795-4966 9am-5pm EST.